Help Center
Frequently Asked Questions
Everything you need to know about ordering, pickup, warranties, and more.
General
What types of parts do you carry?
We specialize in used auto parts across all major categories: Body & Exterior, Electrical, Exhaust, HVAC & Cooling, Interior, and Wheels. We primarily source from European and domestic vehicles.
Are your parts guaranteed to fit my vehicle?
All parts are listed with vehicle year, make, model, OEM number, and part number so you can verify fitment before purchasing. If you're unsure, contact us — we're happy to help confirm compatibility.
How do I search for a specific part?
Use our search bar at the top of the site. You can search by part number, OEM number, or SKU directly. You can also use our vehicle search: select your year, make, model, and category to filter available parts.
What condition are your parts in?
Every part is graded and labeled: New, Like New, Used, or Broken (sold as-is for salvage). Condition is clearly listed on every product page.
Ordering & Pickup
How do I purchase a part?
Browse our shop, add the item to your cart, and complete checkout online. Once your order is confirmed, contact us to schedule a pickup time. All items are local pickup only by default.
Do you offer shipping?
Shipping is not included by default — all orders are pickup at our facility. If you need an item shipped, contact us after purchase for a shipping quote. We'll arrange it and invoice you separately.
What are your hours?
We are open Monday through Friday, 12pm to 9pm, and Saturday 12pm to 9pm. Sunday is closed. Please contact us before visiting to arrange a pickup — walk-ins without an appointment may not be served.
Where are you located?
We are based in the Greater Toronto Area. Exact address is provided when you schedule a pickup. Contact us at 416-878-4805 or onyxautopartscanada@gmail.com.
Can I inspect the part before purchasing?
Yes — contact us to schedule a viewing. We'll have the part ready for inspection before you complete the purchase.
Returns & Warranty
What is your return policy?
All items are final sale unless there is a defect covered by our warranty policy.
What is your warranty policy?
Select used parts come with a 30-day warranty against defects. Warranty does not cover improper installation, damage sustained after purchase, or electrical parts.
How do I make a warranty claim?
Contact us at 416-878-4805 or onyxautopartscanada@gmail.com within 30 days of purchase with your order number and a description of the issue. We'll work to resolve it quickly.
Selling Your Car
Do you buy cars?
Yes! We purchase used vehicles for parts. Fill out the form on our Sell Your Car page or give us a call. We accept running and non-running vehicles.
How quickly will I get a quote?
We typically respond within 24 hours of your submission with a fair offer.
What vehicles do you buy?
We accept most makes and models including European and domestic vehicles. Cars, trucks, and SUVs are all welcome. Accident-damaged and non-running vehicles are accepted.
Can't find what you're looking for?
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